Last updated: 2025
This Return Policy outlines the terms and conditions for returning products and services purchased from Srizelonwrozelon.
You have the right to cancel your order and return custom-made products within 14 days of delivery, provided the items meet the return conditions outlined below. For services, cancellation rights may vary depending on the stage of completion.
The return period begins on the day you receive the product. To exercise your right to return, you must inform us of your decision to cancel within this period.
To be eligible for return, products must meet the following conditions:
We reserve the right to refuse returns that do not meet these conditions or to deduct from the refund amount to cover any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.
If you cancel your order within the return period, you are responsible for the direct cost of returning the products to us, unless we have agreed to bear these costs or the products were defective or incorrectly delivered.
We will inform you of the estimated return shipping costs before you proceed with the return. For large or heavy items, return shipping costs may be significant, and we recommend contacting us to discuss return arrangements.
To initiate a return, please follow these steps:
We recommend using insured shipping for valuable items to protect against loss or damage during transit.
The following items are generally not eligible for return:
If you have questions about whether a specific item is returnable, please contact us before initiating a return.
This Return Policy is provided in accordance with Irish consumer protection laws, including the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. Your statutory rights as a consumer are not affected by this policy.
If you are a consumer, you have additional rights under consumer protection legislation, including the right to return faulty or misdescribed products and the right to a repair, replacement, or refund if products do not conform to the contract.
You may cancel your order before it has been dispatched or before we have begun providing services. Once production has begun on custom-made items, cancellation may not be possible, or cancellation fees may apply to cover costs already incurred.
To cancel an order, contact us as soon as possible. We will confirm the cancellation and process any applicable refunds in accordance with our refund procedure.
If you cancel an order after production has begun, we may charge a cancellation fee to cover materials, labor, and other costs already incurred. We will inform you of any applicable fees before processing the cancellation.
Once we receive and inspect the returned product, we will process your refund:
We reserve the right to deduct from the refund amount any costs we have reasonably incurred, including return shipping costs if applicable, or to reduce the refund if the product has been diminished in value due to handling beyond what is necessary.
If you have not received your refund within the expected timeframe, please contact us, and we will investigate the matter.
For questions about returns, cancellations, or refunds, please contact us:
Srizelonwrozelon
Roxboro Shopping Centre
Roxboro Road, Rathbane North
Limerick, V94 WFX2, Ireland
Phone: +353 61 440 158
Email: callme@srizelonwrozelon.world
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